Terms and Conditions

By paying the course fee you become a student of the art studio “Naučte se malovat” and agree to our Terms and Conditions.

Semestral courses have fixed deadlines and are usually held once a week on the same day and time. Most of our semestral courses have 12 lessons. It is possible to take part in a course that is already running.

Lesson absence excuse

If you cannot attend the lesson, it is necessary to excuse your absence from the lesson at the latest before the start of your lesson on the day of the lesson. If you do not, the lesson will be forfeited and you will not be entitled to a refund of the lesson.

The excused lessons can be used in another course. We do not refund money for excused and unpaid lessons, cancellation policy does not apply to these lessons.

Regarding excuses of the absence, cancellation or cancellation of courses write to us at info@nauctesemalovat.cz, or call tel: +420 777 255 101.

Signing off a semestral course

  • If you cancel the course more than 30 days before the beginning of the course, there will be a cancellation fee of 20% of the total amount for the course and the rest of the total cost will be refunded.
  • If you cancel less than 30 days before the beginning of the course, we will refund 50% of the total amount for the course.
  • When canceling the course during the semester, we will refund 50% of the amount corresponding to the remaining lessons by the end of the course.

We refund the money to your bank account within 30 days of the student’s confirmation of the refund.

Workshops and one-day courses have fixed dates.

Lesson absence excuse​

If you are unable to attend the workshop or one-day course, please let us know at least 24 hours in advance by email info@nauctesemalovat.cz or by calling +420 777 255 101, we will forward you to the next available date. In case of a cancellation less than 24 hours before the start of the course, your payment will be forfeited without refund.

Signing off a workshop or a one-day course

  • When canceling the course more than 30 days before the date of the event, we will refund the full amount with a cancellation fee of 20% of the total amount for the course.
  • When canceling the course within 24 hours before the date of the event, there will be a cancellation fee of 50% of the total amount for the course.

We refund the money to your bank account within 30 days of the confirmation of the refund.

RESIDENTIAL COURSES AND MULTI-DAY PLEIN AIR COURSES

Residential courses and plein air courses have fixed dates set. By paying a non-refundable deposit, you commit yourself to attend the course.

Course absence excuse

If you are unable to attend a residential or open-air course, please let us know as soon as possible so that we can agree on further action with you.

Contact us by email: info@nauctesemalovat.cz or by phone: +420 777 255 101.

 

Signing off a residential or multi-day plein air couse

  • If you cancel the course more than 30 days before the beginning of the course, there will be a cancellation fee of 50% of the total amount for the course and the rest of the total cost will be refunded.
  • If you cancel the course less than 30 days but more than 3 days before the course, the amount paid can be transferred to another course or diferrent term, or to another person. We do not refund the amount paid, but it can be used as a credit.
  • If canceled less than 3 days before the course is canceled, the amount will be forfeited in full. 
We refund the money to your bank account within 30 days of the confirmation of the refund.

Individual lessons of any kind are always arranged on the basis of your and the lector’s time possibilities.

Lesson absence excuse​​

If you are unable to attend the individual lesson, please let us know at least 2 days in advance by email info@nauctesemalovat.cz or by calling +420 777 255 101.

It is possible to postpone the term within the following 5 days after the original term, otherwise your payment will be forfeited without refund.

In case of a late excuse the payment will be forfeited in full. 

Cancellation of an individual lesson

  • In case of cancellation of the lesson at least 48 hours in advance, we will refund the full amount.
  • If you do not attend at the lesson without furter notice, the payment will be forfeited in full.

We refund the money to your bank account within 30 days of the confirmation of the refund.

Trial lessons have fixed dates or are arranged according to an individual agreement.

If you register for a semester course after taking a test lesson, the amount for the test lesson is deducted from the price for the semester course.

Lesson absence excuse

If you are unable to attend the individual lesson, please let us know at least 24 hours in advance by email info@nauctesemalovat.cz or by calling +420 777 255 101.

If you do not attend the lesson or do not excuse your absence in time, your payment will be forfeited without compensation.

Signing off the lesson

  • In case of cancellation of the lesson at least 24 hours in advance, we will refund the full amount.
  • If you do not attend at the lesson without furter notice, the payment will be forfeited in full.

We refund the money to your bank account within 30 days of the confirmation of the refund.

Events – creative program for your events are individually arranged programs based on your demand. 

To confirm your order we require a deposit of 50% of the total amount. If you cancel your request after paying the deposit, we charge a cancellation fee of 20% of the total cost.

If you cancel your request less than 5 days before the scheduled date, we will be happy to arrange a new date with you. If we do not agree on a new date, we charge a cancellation fee of 50% of the total amount.

We start to paint the custom picture after receiving 50% deposit of the total amount. The balance is payable upon the handover of the painting.

The voucher can be used for any of our courses, workshops or individual lessons. The value of the voucher cannot be paid out in cash or by bank transfer.

The gift voucher is valid for the period indicated on it. An extension of the validity period is possible only in case of contacting us at least 30 days before the expiry date of the voucher. The extension of the period is considered individually, the maximum period by which the validity can be extended is one calendar year.

Expired vouchers cannot be redeemed or refunded.

CANCELLATION OF THE COURSE FROM THE ATELIER'S SIDE

In case of cancellation of the course, workshop or individual lesson by us, we will refund the full amount to the bank account within 30 days.

SAFETY RULES

Observe safety rules, so as not to cause any injuries to yourself or your classmates. All your activities are carried out under your own responsibility.

PERSONAL DATA PROCESSING

  • we process the data filled in the application form (your name, email and phone number) only for the purpose of enrolling in the lesson, we do not provide it to any third parties
  • by submitting your application you agree to the processing of your personal data until the consent is withdrawn, but at least for the duration of your course
  • information (your name, email, telephone number) filled in the application form is stored in the internal system. We will always confirm your application for a lesson by a confirmation email or by sms
  • we will send you more information before the date of the start of your course by email or sms
  • we take photos during the lessons, if you do not wish to be on the photos, please let us know in advance. Photos are being uploaded to our social networks (Facebook, Instagram)
  • if you tick out that you are interested in receiving newsletters when filling in the application form, we will inform you about our planned lessons, lectures or workshops
  • you can withdraw your consent to receive newsletters at any time by sending an e-mail to info@nauctesemalovat.cz
  • we use Google Analytics to track traffic to our site nauctesemalovat.cz, but we only count the number of visitors, we do not collect any of your personal data

In case of need, we will be at your disposal on email info@nauctesemalovat.cz or on the phone number +420 777 255 101. We will always do our best to meet your needs.

Obchodní podmínky byly aktualizovány 11. 10. 2019

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